By We’ve got a warning/announcement for all folks who pre-ordered their T-Mobile G1 and have it in hand. Remember that 1 week of free data service you got with your phone? Well, after that 1 week your “free” service is turned off but your “paid service” is never turned on!
So if you’ve just passed that 1 week with your G1 and are wondering why you’re having terrible connection problems, you need to call T-Mobile Customer Care and tell them to turn your data service plan back on. Word has it their inundated with phone calls so don’t be surprised if you have a slight “wait”. (UPDATE: You can handle this online as pointed out by our first commenter, JB!)
This news comes courtesy of AndroidForums.com member dkaufman1 who voiced his frustration with the matter. For him though, it was about much more than not having data service… it was about the circumstances under which he had no data service.
“I was out at a networking event today showing off…how it was broken. It went over “real” well when the iPhone user pulled out his Google Maps and looked it up nice and quick.”
I hate to say it but… I have to admit that’s total pwnage by the iPhone. Apparently there were similar problems when the Sidekick was released and with the huge importance of this release, you would expect TMO to have learned from their mistakes and be a bit more buttoned up.
I don’t think there is a way to force an “automatic switch-over” at this point so it appears that each individual is on their own to communicate the data plan issues to Customer Care. Hope this heads up helps in your transition and let us know what you guys are hearing out there as far as updates go.
[Check out Dave Kaufman’s syndicated column, TechLife]
Mine shut off yesterday. I logged into My T-Mobile and confirmed I had no data plan. I selected the G1 base plan (400 message version) and a few hours later had my data back. No need to call in.
Thanks JB, I’ll edit the article and make a note of that…. helpful comment… thanks!
Thanks for posting this Rob. You and JB are correct. To further add, I did what JB did, sign up online, but I have a second G1 and needed to call to activate that one. I also called to make sure I wasn’t going to get double charged.
The most annoying thing about this, lack of automatic switchover and no notification to any customers who just paid $180 for a new device.
Be aware it can take as a long as 2 hours to get data service back.
I’ve had the same problems, however when I checked my plan on T-Mobile’s website, it said I had the data plan. I had to search for all available networks in the settings on my phone to get it back.
Seems ok for me. My phone was activated on the 20th… it has been 10 days and no data plan loss. I received a free text message today that the changes have been made to my account, and it has still been working
I have a G-1 And My friend tried to make a call but i forgot that my phone was with the pattern block thin,and he tried to unlocked the phone he tried 5 times and when he bring the phone to me the phone was blocked ((( and I forgot may (G mail) Username and password)))) I tried creating a new account but it doesn’t work… Please can any one HELP ME???????