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Virtual PBX, the folks taking credit for hosted PBX systems, has announced another innovation in their field of choice. A new Android app is being offered for those who would like to manage call routing, extensions, and more from their Android handsets. Users won’t get remote access to all of their systems’ features, but the most useful and popular functions can be controlled and updated via mobile. Here are just a few of those:
- ACD Queue Presence Management (Exclusive to Virtual PBX) – The Virtual PBX Extension Manager App makes presence management available through the Android smartphone. Users can log in and out of queues and, through the use of intelligent algorithms, Virtual PBX then reduces caller hold times by not forcing calls to extensions where no one will answer. This means happier callers and better efficiency.
- Do Not Disturb – Users who are in meetings or away from the office sometimes don’t want to receive calls at all. In most systems, the phone rings whether the user wants it to or not, forcing the caller to wait for voicemail to pick up and potentially embarrassing the extension owner. Virtual PBX’s Android app eliminates this problem by allowing users to mark their extensions as unavailable, so incoming calls go directly to voicemail with no waiting or client interruptions.
- Follow-me, Find-me – App users accessing this function of their Virtual PBX system can redirect incoming business calls to up to four different phones, such as the VoIP phone in their office, their smartphone or another remote location. They’ll also be notified that incoming calls are business calls and can answer appropriately.
The app is free with your Virtual PBX account, and you’ll need your phone number, extension, and the password you currently use to login on Virtual PBX’s website. Find the new app in the Google Play Store here, and read on for full press details.
Virtual PBX Launches Free Android Application with Exclusive Feature
That Enables Mobile Management of Hosted PBX System on SmartphonesNew application provides access to all of the most-used functions
of users’ phone systems, directly from their Android smartphonesSAN JOSE, CALIF. (October 2, 2012) — Virtual PBX, the pioneer and leader in hosted PBX phone systems, announced today that it has released an extension management application for the Android operating system. The application allows Virtual PBX customers to have access to all of the popular functions of their phone system directly from their Android smartphones, including call routing, follow-me calling and ACD queue logins. The announcement comes just one month after Virtual PBX made the application available for iPhone users.
“With today’s workforce becoming more mobile, businesses executives and employees need to be able to access their phone networks remotely,” said Paul Hammond, CEO of Virtual PBX. “By providing an Android app in addition to our recently released iPhone app, we’re ensuring that our customers can easily access their award-winning Virtual PBX service from practically any smartphone.”
The new Android application, along with the iPhone version, allows Virtual PBX customers to remotely manage their office PBX extensions and certain system functions from nearly any smartphone. In addition, the most popular functions can be customized and updated automatically.
The features of the new Virtual PBX Android application, which are also available to iPhone users through the iPhone app, include:
• ACD Queue Presence Management (Exclusive to Virtual PBX)
The Virtual PBX Extension Manager App makes presence management available through the Android smartphone. Users can log in and out of queues and, through the use of intelligent algorithms, Virtual PBX then reduces caller hold times by not forcing calls to extensions where no one will answer. This means happier callers and better efficiency.• Do Not Disturb
Users who are in meetings or away from the office sometimes don’t want to receive calls at all. In most systems, the phone rings whether the user wants it to or not, forcing the caller to wait for voicemail to pick up and potentially embarrassing the extension owner. Virtual PBX’s Android app eliminates this problem by allowing users to mark their extensions as unavailable, so incoming calls go directly to voicemail with no waiting or client interruptions.• Follow-me, Find-me
App users accessing this function of their Virtual PBX system can redirect incoming business calls to up to four different phones, such as the VoIP phone in their office, their smartphone or another remote location. They’ll also be notified that incoming calls are business calls and can answer appropriately.The Virtual PBX Android application is now available and can be downloaded for free at the Android Play Store.
About Virtual PBX
Virtual PBX believes that all businesses, large and small, deserve the benefits of a world-class phone system that saves money and is easy to install and use. Our hosted PBX phone service gives businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. For more information on how your business can benefit from our innovation and passionate commitment to great customer service, visit us on the Web at http://www.virtualpbx.com.
If someone could give an example of how they would use this on their phone using non-technical terms, that would be great.
I may be wrong here but it seems like an app to manage your PBX system remotely. This would be for businesses that use the Virtual PBX system and would most likely only be used by the IT admin. The end user would not use this app.
So… What does this app do?
Users at my company are able to log into a webpage and manager their office extension/phone. They can listen to their voicemail, set do not disturb/out of office, set call forwarding, and even allow multiple phones to ring when they get an incoming call on their extension.
I imagine this app will allow them easy access to toggle those features on and off, as we regularly do throughout the day depending on our schedule / meetings / availability, etc. I turn my forwarding off and on, since I work on the road, so being able to quickly change settings from my phone would be great!