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Whenever I am looking for a new website to join where I can play live dealer and computer-generated blackjack, roulette, and fruit machines, I always find myself revisiting the same trusted website that has been guiding me to the safest online gambling sites for as far back as I can remember.
Everything I need to know about the sites I am considering joining can be found in the reviews, which have been conducted by experts with years of experience. I also like to do my own basic research and due diligence into a site I’ve had my eye on before reading the reviews to give me a much better insight.
Here are some of the most important areas I’ve noticed that the experts always closely scrutinize when reviewing these sites, from licensing and regulation to the software providers that supply content to that site, the latest bonus information, what their complaints procedure is like, which payment methods and currencies they accept, and so much more.
When reviewing websites, what are the key areas the experts focus on?
When reviewing carefully handpicked websites with thousands of fruitys, classics, bingo, scratchies and other similar content, the experts on askgamblers.com have specific criteria they focus on, but dealing with complaints with 80% resolved complaints is a big element of the review process. The main areas include:
- Complaints against casinos
- Customer support
- Licenses
- Security
- Restricted countries/territorial availability
- Mobile optimization
I know that each site they have recommended for me has been put through an in-depth analysis using the same proven CasinoRank parameters.
If that site has everything in order, passes all the necessary checks with flying colours, and receives a decent score, it will also receive their ‘Certificate of Trust’ seal of approval.
Reading the reviews saves me from having to spend hours searching on Google for information that may be outdated, incorrect, or completely false and misleading.
For any of their featured sites to have achieved this accreditation, that site will have had no serious complaints over the past six months.
If any complaints have been made, they will have been resolved, as they provide excellent customer service and professionally trained support agents who are quick to answer questions and resolve any technical issues people may encounter on their site.
A Certificate of Trust website will have an 8.00 score or above, process instant deposits and rapid withdrawals, and will always be fully committed to fair play, AML (Anti-Money Laundering) and data protection policies.
I also feel safe knowing that these sites will be fully licensed and regulated by one or more mid/top-tier commissions/licensing authorities, and a reputable operator with good standing in the industry will own and manage that site.
They will have transparent funding and will promote responsible gambling by providing a range of safer gambling controls, such as win/loss limits, deposit limits (daily, weekly and monthly options), session time reminders, time-outs, and other useful tools to ensure I never exceed my budget.
Also, their products, services, and features will always work well on any modern smartphone or tablet device, such as a Samsung Galaxy or iPhone 15, and on any desktop computer or laptop.
What happens if I join a site, encounter an issue, and don’t seem to be getting anywhere with that website’s support?
I also love that my favourite review site has an independent and prompt complaints resolution service, which I can use if the support on a site I have joined is reluctant to do anything about my legitimate complaint. In other words, the AGCCS has my back should I ever need to use them.
To date, they have resolved more than 80% of complaints they have received, and their expert decisions always rely on clear, undeniable, and fact-based evidence.
If people like me who join these sites run into issues and feel that they may need to complain about something, the best thing to do would be to take relevant screenshots and write down a detailed description of what has happened should you need to report it to AGCCS.
Doing so will help get your complaint resolved much quicker.
The experts will only process credible complaints, and since this reliable complaints service launched many years ago, it has been hugely successful. Here are a few quick stats:
- Complaints received: approx. 85,800
- Processed complaints: 28,109
- Resolved complaints: 21,850
- Money returned: $64,766,867
If you feel as though you have an issue worth complaining about on any of the sites they have recommended for you, and all other avenues have been exhausted, including contacting that site’s official complaints department, you may want to think about filing your complaint with AGCCS.
Submitting a complaint via their onsite complaints form is relatively straightforward. Start by reading through the guidelines and be honest to ensure they have enough grounds to intervene and try to resolve your issue for you.
In other words, don’t mess them around and waste their time or yours, and only complain if you feel you have no other options.
Final thoughts
Most of the time, players will complain when they lose or because they didn’t receive their bonus winnings, and a legitimate complaint isn’t warranted.
To avoid this kind of disappointment, I suggest you only ever play on licensed and regulated sites on trolled by renowned operators, like those top-rated brands currently featured on the AG review site, and that you ALWAYS read through the terms and conditions before signing up anywhere and before claiming bonuses.
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